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You can reach us in two ways.

Support ticket

From your partner dashboard, once signed in: open the Support section and click Open a support ticket. You follow our answers and reply in the same place.

[email protected]

For any question about the API, your partner account, your customers and your cards, including before you have an account.

How do I open a support ticket?

  1. Sign in to your partner dashboard and open the Support section.
  2. Choose a category (API, KYC, proof of address, card, crypto wallet, virtual account, gift card or other) and a priority.
  3. Add the customer_code concerned if there is one, a subject and a description of your request.
  4. Attach up to 3 files if needed: images or PDF, 5 MB each.
Your tickets and our answers stay in the Support section: you can reply with a new attachment and close the ticket when your request is solved. The Support section remains available even if your account is restricted.
For a request about your account, your customers or your cards, the ticket is the priority channel: everything stays in one place, attached to your account. Use the email for questions before you have an account, or to follow up on a ticket with its number.
  • The email of your partner account.
  • Whether it concerns test or live mode.
  • The codes concerned: customer_code, card_code, wallet_code or your external_reference.
  • For an API error: the endpoint, the date and time, the HTTP status, the error code and the request_id returned in meta.
  • For a webhook: the event, the endpoint and the date of the delivery.
Never send an API key, a webhook secret, a card number, an expiry date or a CVV, by email or in any other way. KemyCard will never ask you for them.
Open a support ticket from the Support section of your partner dashboard, category proof of address, with the customer_code: it is the priority channel. To follow up, email [email protected] with your ticket number. See Proof of address.
Apply at kemycard.com/en/api, then write to [email protected]. See Eligibility.